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Before starting with the basics here is an example of Operations Management :
Travel agent: “I can get you three days and two nights in Rome for a hundred bucks.”Customer: “How come so cheap?”Travel Agent: “The days are July 11, 12 and 13.The nights are July 21 and 22.”If you are wondering what the travel agent must have been thinking of while making such a preposterous offer, then think twice before writing him off your books. He was simply trying his best to manage his “operations”. In fact,you would have yourself often seen the stewardsand ushers at restaurants trying to manage their operations – more precisely, optimise their capacity utilization – by matching the group-sizes in which guests arrive to the tables of different seating capacities.
Operations management can be one of the most exciting and also the most remunerative of all the various fields of management, provided you’ve got the right aptitude for it.
Let us now see what are the kinds of activities that an operations manager is responsible for. As you would have figured out by now, operations managers are concerned with each step in providing a service or product. They determine what should go into an operating system suchas equipment, labour, tools, facilities, materials, energy, and information and how these inputs can best be obtained and used to satisfy the requirements of the market place. Managers are also responsible for critical activities such as quality management and control, capacity planning, materials management, purchasing, and scheduling. More comprehensively, the typical business decisions addressed by an operations manger include: What products or services should be produced? What must be done so they are produced with high quality and at a good profit? How much of each product or service should be produced? What technologies should a business use? How could information technology be used to manage an organization’s supply chain? How much inventory should be held? How should a facility be laid out? How should schedules be prepared? What process should be used to provide a service or make a product? How can quality be built into a product or service? How should jobs be assigned? In the light of such a description of responsibilities, one would logically find that the key aptitude and skill sets of an operations manager should be problem-solving skills, quantitative reasoning skills, ability to play a role in the efficient and productive operations of an organization, and knowledge of the use of analytical tools for the systematic analysis of organizational processes. Graduates in Engineering, Mathematics and / or Statistics, Science, and Information Technology can hope to excel in this field. Graduates from other streams also can do equally well as long as they possess basic problem solving skills and have sufficient zeal for Ops.
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